Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Yes! We have a 30-day money back guarentee AND a 1-year free replacement warranty.
Shipping has been extended to 4-7 business days due to issues regarding the supply chain . We expect shipping times to return to 2-4 days as things return to normalcy.
SOLEX offers 100% free shipping!
Yes, we accept PayPal and a multitude of other payment providers such as Apple Pay, Google Pay, Shop Pay and Venmo.
All payments are processed through Stripe, the worlds largest payment processor (which covers Credit/Debit Cards, Apple Pay, Google Pay and other express payments) or PayPal. We here at SOLEX do not actually see any of the payment information that is processed through these two systems, the only things that we retain is your shipping information (for obvious reasons) and any contact info that you decide leave.
The Standard model is controlled via Bluetooth. Simply scan the QR code that comes with your kit and follow the instructions to download the Bluetooth app.
The Premium and Deluxe models come with a special Tuya™ Smart receiver. Download the “Tuya” or “Smart Life” app on the Apple app store or Google Play store, and make sure you have your Wi-Fi on. Then simply add the new device to your app and you can begin controlling the lights via Smart appliances or your phone!
Yes. The Premium and Deluxe RGBIC models can be controlled with Amazon Alexa and Google Home.
Yes! If you already have smart appliances set up on Smart Life, then there is no need to worry. The Premium and Deluxe models are compatible with the Smart Life app as well.
The Deluxe model is waterproof and rated for outdoor use (IP67). The Premium and Standard models are not waterproof, and both hold a rating of IP30.