Refunds & Cancellations

Refunds (if applicable)

Once the package subject for return has been received and inspected, Solex will send a notification through email regarding approval or rejection. Solex reserves the right to refuse the request for return/exchange/refund if it is found that the item in question was damaged due to customer misuse or error.

Should the refund be approved, it will be processed through the original method of payment. Processing will depend upon the method of payment's service provider.


Late or Missing Refunds (if applicable)

Please expect your refund after 10 business days. Should a delay occur, kindly contact your method payment's service provider. It could take some time before your refund is officially posted.

Should a delay persist after contacting your bank, please contact us again through email.


Sale Items (if applicable)

Only regular priced items are eligible for refund. Unfortunately, sale/discounted items cannot be refunded, and are subject to Final Sale.


Exchanges (if applicable)

Solex can only replace items that are proven defective and/or damaged, and proven unused and in its original state and packaging. Please send us an email at support@SolexNY.com with attached proof and the following details:

Name and email address used in transaction
Order number
Sufficient pictures showing the defective and/or damage item/s
Complete video of the defect/damage
A clear picture of the shipping label and original packaging