Shipping Policy

At Solex, our goal is to offer you the best shipping options, no matter where you live.

Our time frame once the order is placed:

1. Processing Time:
Processing time takes 2-3 business days after Solex receives the order and the payment.
- For all custom items: We design, hand-cut, and hand-tool our goods in our studio. All items are made to order. Please allow a lead-time between 12-14 business days.
- For all other curated items: 2-3 business days

2. Shipping Time:
Solex relies solely on our logistics partners. We do our best to ship out your items as fast as we can. However, due to unforeseen delays, some orders may take longer.
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Our items are worth the wait! International delivery can take anywhere from 2-3 weeks to be delivered to your destination.

Canada and Other Countries:
Shipping to Canada and other countries except the US may incur any applicable taxes. Additionally, Duties & Taxes may apply. The taxes and duties levied on imported goods is up to the discretion of the customs agent in the country of importation. Solex is not liable for any import fees, duties, and/or taxes that may apply.

What you can expect:
- After processing and leaving the warehouse, your package will be turned over to our logistics partners.
- U.S. orders are shipped by E-packet, a U.S. Postal Service product.
- International customs delays can happen! Should this happen to you, please expect possible delays. Please note that this is not included in Solex's overall lead time as this is beyond our control.
- Longer shipping times may vary depending on your address, and availability of shipping couriers in your location.
- Shipping delays can happen too! For reasons beyond Solex's control, some packages may take longer to arrive to your destination.
- Solex will regularly send you updates about your order through your provided email address. Don't forget to leave us your full contact details!
- Solex is always happy to help you track your package! Email us at support@jaunter.co
- To track your package with ease, we recommend to use Parcels App